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Whatsapp Number

912262749898

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Monday - Saturday, 9AM - 7PM

Toll Free Number

(IVR FLow)

1800 209 8700

Callers Outside India Only

+91 22 62749898

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Service Requests

customer.first@indiafirstlife.com

For Claims

claims.support@indiafirstlife.com

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Monday - Saturday, 9AM - 7PM

Online Purchases Number

8828840199

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IndiaFirst Life Insurance Company Limited

12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai – 400063.

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Quick Links for Services

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Contact Related
Policy Related

How do I check the branch contact details, address, and timings?

Question: How do I check the branch contact details, address, and timings?
Answer: Branch location, contact details and timing are available in the branch locator.
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How can I find an IndiaFirst Life branch near me?

Question: How can I find an IndiaFirst Life branch near me?
Answer: The nearest branch can be located through branch locators. https://www.indiafirstlife.com/customer-support/branch-locator
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How do I check the NAV of my policy?

Question: How do I check the NAV of my policy?
Answer: SMS (Fund Policy number to 9244492444) from registered contact
IVR (1 needs to be pressed for policy details again 1 needs to be pressed for Fund value) from registered contact.
Whatsapp (send Hi message on 02262749898 from registered contact after receiving automated message reply 1)
Add website process (Switch fund option process, Add policy details, Date of birth and generate an OTP, choose the policy)
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How do I check the fund value of my policy?

Question: How do I check the fund value of my policy?
Answer: Same as NAV (customer gets NAV along with Fund value in self-care options)
Add website process (switch fund option process, add policy details, dob and generate an OTP, choose the policy)
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What is a beneficiary of the policy?

Question: What is a beneficiary of the policy?
Answer: A beneficiary is the nominee of the policy who is eligible for getting claim amount after policy holder’s demise.
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How can I change the frequency of my premium payment?

Question: How can I change the frequency of my premium payment?
Answer: Upload request letter duly signed by policy holder through QRC option on Portal or email documents on customer.first@indiafirstlife.com
Policy Holder can call toll free from registered number and place request.
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What is a nominee of the policy?

Question: What is a nominee of the policy?
Answer: Nominee and beneficiary are same
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Can the policy servicing requests be submitted without policy document?

Question: Can the policy servicing requests be submitted without policy document?
Answer: Yes you can submit policy servicing request, Policy documents are not necessary for all requests except Assignment request.
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Can I change the beneficiary of the policy?

Question: Can I change the beneficiary of the policy?
Answer: Upload request letter duly signed by policy holder with self-attested id and address proof of policy holder through Raise and Track requests on our website www.indiafirstlife.com or email documents on customer.first@indiafirstlife.com
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Can I change the nominee of the policy?

Question: Can I change the nominee of the policy?
Answer: You can visit IndiaFirst Life portal www.indiafirstlife.com after logging in to customer portal, select “update nominee” under “Transaction” tab.
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